We recommend Benchmark here at Comtex for a few reasons, explains Rick Gooch, Production Manager, Comtex.  The first one being service, and the overall commitment to making sure that we’re supplied with everything we need. Supplying the healthcare industry is a very demanding job, so I kind of push that off on my vendors, and Benchmark has stood up for that and made sure that everything is taken care of.

So we had some issues with getting some PPEs (Personal Protection Equipment) and face covers, and things like that. Benchmark was able to really take it over the top with us on getting us face masks and as you know, Covid-19 hit, so we couldn’t get them in fast enough. We just got them in—and they were gone. Benchmark was able to get that taken care of for us and then we’ve stayed on a nice even order every week and it’s taken care of all of our suppliers.

The personal touch that we’ve gotten from Benchmark has been outstanding. The sales representative that I deal with has become a friend I know that I can call him at any point of the night and say I’ve got an emergency that needs to be taken care of and it gets taken care of.

One thing we appreciate about Benchmark is the over-the-top service that we get. That has taken us to a level where we can make commitments that we normally couldn’t. Next-day delivery service for us is key. We don’t have a lot of warehouse space. If it’s ordered it has to be here the next day.

Accuracy on the orders and P.O.s that I send through to Benchmark is very important. I don’t want to order things twice; I don’t want to have an order to come in wrong. So I we’ve been able to stay on a great path for that and orders come in precise—on-time— quantities have been correct. But the delivery and timeliness and the personalities when things get delivered —  It’s been fantastic. They really show that they know what they’re doing. And they actually take it through our plant and put it in the spots it needs to be in, so it’s been a very good fit for us.